Update Sunday, 10:50pm EST on 10/18/20 – SportsBetting.ag and BetOnline.ag are both up and running. Customers report being able to log-in and wager.
October 16, 2020
It is a good idea to have more than one sportsbook account for several reasons, one of which is for unforeseen circumstances like this. Shop sportsbooks now
We will continue to update this page with any developments on this matter. Please feel free to bookmark this page. Press Control+D to bookmark
Below you can see the previous updates and news as it unfolded.
Update Sunday, 1:50pm EST on 10/18/20 – BetOnline website appears to be up and running. Customers are able to log in and wager. Sportsbetting.ag is still offline.
Update Sunday, 10/18/20 at 12 NOON EST – The BetOnline and SportsBetting websites are still down. A Tweet they just posted says that they expect to be back later today. Many people are wondering what will happen to the contests this week. Some people were able to get their picks in while others were not. We have not had a direct response from BetOnline on the matter but word on the street is that this week will be a wash, meaning that no picks will count for the contests this week. But, any non-contest bets already placed will be graded and awarded or deducted accordingly.
Went to bed with 2060 in my account woke up with 60. I did reach out to customer service and gave them my security info. Hope it works out. Eventually moved to BetOnline and have been using. At BetOnline, the customer service is often rude and arrogant. It does a decent job most of the time – otherwise, they’d be less successful – but they’re far from providing an excellent experience for the customer. They have improved since their worst days, but there’s still work to do. At BetOnline.net you can expect it all – early lines, sports news and customer service. We open up the lines on all major sports before anyone else, so our sports fans have the first look at what the lines have to offer. Every experienced sports fan knows that early lines mean great value. We are committed to giving people the ultimate sporting news experience, and as a result, have one of the greatest reputations in the industry. General & Sports Enquiries: [email protected]. Casino Enquiries: [email protected]. Poker Enquiries: [email protected]. Toll Free: 1-888-426-3661. Outside the United States and Canada call: +507-206-3369. Visit our Help Center.
This is no doubt a catastrophe for one of the internet’s top U.S. facing online sportsbooks. There is no telling how much this weekend’s lost action will cost them in the end. They didn’t and shouldn’t pay the hacker’s ransom demands because that cannot guarantee they won’t attack again and it also encourages other would-be attackers.
UPDATE: Saturday, 10/17/20 at 9:05pm EST – BetOnline now has a message on their homepage which describes the situation & states that they are under “an aggressive cyber attack”. Click to see screen shot. Sister sportsbook SportsBetting.ag is also affected by this same cyber attack.
It is important to understand that customer data & funds are secure. This is a DDoS attack in which the perpetrator floods the websites with so much fake traffic that it overwhelms the servers. More on DDoS attacks
UPDATE: Friday, 10/16/20 at 2:14 PM – BetOnline has confirmed they are down because of cyber attack. Here is the message they just sent out to customers: “Valued customers, we are offline due to an aggressive cyber attack. We’re taking every measure to resolve the issue and we will be fully operational again as soon as possible.”.
Original: Friday, 10/16/20 at 1:01 PM – The very popular online sportsbook BetOnline.ag has been down all day today 10/16/20. The people at BetOnline are aware of the issue and are working to restore the site.
The error message people are getting has alternated between a BetOnline page with a computer generated error message stating that the Cloudflare connection is working and that the server is returning an error and another message which simply states “You do not have permission to view this directory or page.”.
It should be noted that there were a string of outages with BetOnline a couple of years ago due to a DDoS attack. There is no confirmation if this is what is happening here. BetOnline does employ Cloudflare, a company which specializes in preventing these sorts of attacks. Coincidentally (or not) Cloudflare just sent this message to all of its clients this afternoon.
Latest Tweets from BetOnline on the Situation
UPDATE: We are now LIVE with most services and expect to be 100% very soon. Thank you for your patience and we truly value your business.
— BetOnline.ag (@betonline_ag) October 18, 2020
UPDATE: We made significant progress overnight and expect to be live with most services today.
— BetOnline.ag (@betonline_ag) October 18, 2020
We are happy to update the following commonly asked questions:
1. All player balances and funds are 100% safe and secure
2. All pending wagers are still valid
We are rapidly working on an overall solution and hope to have one for you ASAP.
Thank you again for your patience.
— BetOnline.ag (@betonline_ag) October 18, 2020
UPDATE: We have made significant progress over the last 24 hours, and we hope to be able to provide a more concrete timeline for reopening soon. We will continue to provide updates as we work diligently to restore services. Thank you for your continued patience.
— BetOnline.ag (@betonline_ag) October 17, 2020
We are currently experiencing technical difficulties. Please accept our apologies for the inconvenience, we hope to have the service fully restored soon. Thank you for your continued patience and understanding.
— BetOnline.ag (@betonline_ag) October 16, 2020
Betonline Phone Number Customer ServiceRelated
When all things appear to be equal, how do you know which is better?
In this case, I’m talking about gambling sites and, specifically, Bovada and BetOnline. They’re two of the top full-service online gambling sites that cater to US players.
At first glance, you can see that both of the operators have a full range of real money gambling options, including a sportsbook, casino, live casino, and poker room. There’s nothing out of the ordinary with one bonus program compared to the other, the slot games, or the odds in the sportsbook.
So, it appears to be a coin toss, right?
Not quite. Once you dive in deeper and take a look at the actual casino games in the virtual slot banks, the live dealer tables, and overall promotional programs, some distinctions emerge.
To help you make the best decision that aligns with your preferences, I’m going to assess Bovada vs. BetOnline in four areas to see which one rises to the top.
Please bear in mind that these are my personal observations. Our official rankings of the best US gambling sites are compiled by our resident team of experts and are more objective.
I’m sure that we all agree that quality banking and betting are the two most important aspects of online casinos, sportsbooks, or poker rooms.
But when you’ve got options, why not go for the best in all areas? That includes a well-designed, user-friendly, and mobile-friendly website.
Better BetOnline Menu
The overall design is a matter of personal preference, and Bovada has received quite a few positive reviews in this area. However, BetOnline recently redesigned its site. Not only is the homepage now filled with valuable information, but the menu is better.
Bovada has you go on a little quest to find a few things like banking and promotions. BetOnline, on the other hand, has everything at the top. There’s a separate banking button, as well as links for promotions and contests.
There’s also a help menu in the bottom right corner of the BetOnline site, giving you direct access to customer service.
Printed materials are more of a focus on Bovada. It has a comprehensive help center with a long list of questions and answers. So, Bovada encourages you to use those resources first. If you still have problems, then customer service is your next option.
You’re accessing a gambling site because you’re interested in doing some online gambling. So, betting and gaming opportunities, whether in the casino, sportsbook, racebook, or poker room, are the services that you’re “buying.”
When you compare Bovada vs. BetOnline, you’ll start to see some differences in both the casino and the sportsbook.
Bovada vs. BetOnline Betting limits
Sports betting opportunities are relatively similar. Both Bovada and BetOnline cover a wide range of sports, leaning heavily on the US top four of MLB, NBA, NHL, and NFL. They both offer a broad selection of props and futures, as well as live betting.
But BetOnline has the edge over Bovada when it comes to betting limits. Bovada has one of the lowest minimums around with 0.50, compared to BetOnline’s 1.00. However, BetOnline takes a significant lead with maximum betting. Whereas Bovada is capped at 5,000.00 for NFL spreads, BetOnline accepts up to 25,000.00.
Both sites offer a wide range of poker tables, including tournament action. Bovada and BetOnline also host live dealer casino tables courtesy of Visionary iGaming (Vig).
But BetOnline takes live casino games a step further by adding a second one to its site. Pink ribbon bingo. The “red” casino is dedicated to Vig, and the “black” casino has Fresh Deck Studios tables.
Many of the tables are similar, but Fresh Deck has a Casino Hold ‘em table that you won’t find in the red casino.
Realtime Gaming vs. Betsoft
When you hit the virtual casino floors to look for your favorite slot game, you may hit the jackpot in one, and come up short in another. That’s because Bovada uses Realtime Gaming and Concept Gaming software, and BetOnline is a Betsoft casino. So, slot titles will be entirely different.
So far, BetOnline has taken the lead in the Bovada vs. BetOnline competition. But Bovada is the superior casino for real money slots. Not only does it have RTG slots, including Zombies vs. Cheerleaders and Football Frenzy, both jackpot progressives, but provides twice as many titles.
If you’re a fan of Betsoft games, like Back to Venus and Fruit Bat Crazy, then quantity won’t matter to you, and you’ll head toward BetOnline anyway.
BetOnline makes up for its lower slot count with a more extensive table game section, though. Approximately 40 tables are always open in the virtual pit, including 17 poker games on top of what’s in the dedicated poker room.
I bounced back and forth with one casino’s strength over the other in the Bovada vs. BetOnline battle. But when it comes to gambling, it’s up to you to decide. If you’re a slot player, you’ll want to state your preference of RTG or Betsoft. Table games are more prevalent in BetOnline, and video poker and specialty options are up for grabs.
Follow the Money
So far, I have to declare BetOnline as having a slight advantage. But that’s about to change in the banking section.
Bovada implemented one little player benefit that could make all of the difference to you when it comes to deposits and payouts.
Before I reveal the financial game-changer, let me start with a little cryptocurrency plug. This tip is particularly for US players who have a challenging time getting money in and out of gambling sites and, therefore, put up with online casino banking fees.
I highly recommend using Bitcoin or another cryptocurrency if you’re an American looking to use a gambling website, whether for sports, casino, or poker.
Betonline Ag Customer Service
The evidence for the crypto advantage is evident in both Bovada and BetOnline. Each of these operators provides free Bitcoin deposits and withdrawals. Now, you may wonder why I included deposits in the statement, but that’s because you’re going to pay for card deposits, whether you use a debit, credit, prepaid, or gift variation.
Betonline Customer Service
No, I’m not being compensated by the Global Cryptocurrency Organization – is that even a thing? But I’ve looked at enough online casino banking menus to know that it’s the way to go unless you live in a country with e-wallet provisions.
Using a Card
When you compare crypto transactions, Bovada and BetOnline are accommodating. The difference, however, comes into play with those card transfers.
So, here are the numbers.
Bovada vs. BetOnline in the deposit arena breaks down as follows.
Card payouts are off the table with both casinos. Bovada replaces them with checks by courier, and BetOnline also issues check payments. But BetOnline’s are noted to be a few days faster.
As far as withdrawal fees, though, here’s the situation.
If you’re looking for that Bovada bright spot, go back and look at the withdrawal fee, and you’ll see that Bovada gives you one free payout every 90 days. There’s also a little perk for new players in the deposit realm, as your first deposit as a new Bovada player is also free.
In a heads-up banking comparison, Bovada is a clear winner. But you have to plan so that you take advantage of the freebies.
Bonuses and Other Promotional BenefitsBetonline Customer Service Number
Promotions, like deposit bonuses, is an area that may or may not appeal to you. Some online players love the concept as it can stretch their betting funds. But others steer clear because the rollovers are challenging.
I wanted to include bonuses in this Bovada vs. BetOnline comparison as they could make or break your decision about using one or the other of these two industry giants.
Unfortunately, I don’t think that it’ll guarantee your commitment in this case, though, as, once again, it’s a similar situation.
Bovada and BetOnline each offer a three-part welcome bonus for new players. It gets you a 100% match up to $1,000 for the first three deposits you make into your betting account.
The top spot for rollovers goes to Bovada. Its playthrough requirement is X25 on both the deposit and bonus, as compared to X30 for BetOnline. But, there’s a little twist to the story.
Once again, we’re back to the subject of Bitcoin, as BetOnline lowers the rollover to X14 for a welcome bonus using Bitcoin. That makes quite a difference in how much you have to wager to meet the bonus stipulations.
Promoting the Promotions
BetOnline appears to put more of an emphasis on bonuses, promotions, and contests. There’s a promos button in the top menu that opens up quite a few possibilities for incentives in all areas of the operations (casino, poker, sports, etc.).
In addition to bonuses, contests are also more prevalent with BetOnline. They’re primarily sportsbook-related and seasonal, but the contests button is also in the main menu, so you can take a peek whenever you visit BetOnline.
BetOnline has been around for a decade longer than Bovada. But with its recent makeover, it’s far from looking dated. I don’t think that you’ll be disappointed with either service, regardless of your game of choice.
It’s a tight competition with Bovada vs. BetOnline, and that’s a good thing for players, as you can’t go wrong either way. They both accept cards, Bitcoin, and other cryptocurrencies. The two providers cover the gamut with sports, racing, e-sports, poker, casino, and live casino gaming.
Additionally, BetOnline and Bovada welcome new players with three deposit matches and other promotional opportunities throughout the year.
My goal was to determine which of the two rose to the top in the Bovada vs. BetOnline competition, and I didn’t know which one it would be until I broke it all down into sections.
Now that the results are in, I find that BetOnline has an ever so slight edge over Bovada in all areas except banking and the number of slot games.
If you’re not going to use cryptocurrency, then Bovada is the only way to go to avoid payout fees, as it provides one free check every quarter.
I prefer the BetOnline menu to Bovada, though, as more information is front and center. Customer service is more comfortable to access with BetOnline, and it also provides more bonus opportunities as compared to Bovada.
Whether you agree or not, one thing is for certain. These two sites both deserve their place among the top US gambling sites. Why not join both?
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